FAQ

1. What products does Forafine sell?

Forafine offers outdoor camping products, including tents, sleeping bags, camping accessories, and related outdoor equipment.

2. Where do you ship?

We currently ship to addresses within the United States only.

3. How long does order processing take?

Orders are generally processed within 1 business day after payment confirmation.

4. How long does shipping take?

Standard delivery generally takes approximately 2–5 business days after order processing.

5. Which shipping carriers do you use?

Depending on the order and destination, we may use USPS, UPS, or FedEx.

6. Can I track my order?

Yes. When tracking information is available, it may be provided after the order has been shipped.

7. Can I return my purchase?

Eligible products may generally be returned within 30 calendar days of delivery.

Please contact customer support before returning an item.

8. What if my product arrives damaged?

Please contact us within 7 calendar days of delivery and provide photographs of the damaged product and packaging.

9. How quickly will I receive my refund?

Approved refunds are generally processed within 3 business days after the returned product has been received and inspected.

Your bank or payment provider may require additional time to post the refund.

10. Do you offer international shipping?

No. At this time, Forafine ships within the United States only.

11. Are purchases subscriptions?

No. Forafine products are sold as one-time purchases and are not subscription products.

Purchasing a product does not create recurring billing or automatic renewal.

12. How can I contact customer support?

You can contact us at:

support@forafine.shop

or

(720) 993-0214

You may also contact us at:

heather@forafine.shop

13. Where is Forafine located?

Forafine LLC is located at:

8170 Locust Dr
Littleton, CO 80125
United States